Support
We're here to help. Start with the questions below, and if you can't find your answer, email us.
Contact us
To help us help you faster, include your device model, OS version and app version (More → About). Please don't send any health data by email — we don't need it.
Frequently asked questions
Is Nabd free?
Yes, completely free — no ads, no subscription, no account.
Is my data shared with anyone?
No. Nabd doesn't collect, send or sell any personal data, and it never connects to the internet. Everything is stored encrypted on your device.
Can I use it as contraception?
No. Predictions are estimates and must not be relied on to prevent pregnancy.
How do I switch stage (cycle, trying to conceive, pregnant, mom)?
Go to More → Mode. All your data is kept when you switch, and you can follow a new pregnancy and your children at the same time.
Which vaccine schedule is used?
Jordan's national immunisation schedule. Elsewhere, choose “Other / custom” and add vaccines manually from the vaccination card.
Can I add more than one child?
Yes. Each child has their own profile and colour, and you can switch between them at the top of the screen.
How do I back up and restore?
Go to More → Backup to create a password-encrypted file and save it wherever you like. To restore, choose Restore, pick the file and enter the password. Restoring works between iPhone and Android.
I forgot my backup password. What can I do?
Unfortunately the file can't be opened without it, and we can't recover it because we have no copy of your data. Please keep your password somewhere safe.
How do I lock the app?
Go to More → App lock and turn on Face ID or fingerprint, with a PIN as a fallback.
Why am I not getting reminders?
Make sure Nabd's notifications are allowed in your device settings and the reminder is on in the app. On some Android phones, exclude Nabd from battery saving.
How do I change the language, digits or show Hijri dates?
Go to More → Language & digits.
How do I delete all my data?
Go to More → Delete all data. You'll be asked to confirm twice, then all data, photos and keys are permanently deleted.